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Annoying Files in the Transfers Folder

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Amira Nur
Hi I'm using Box android app. I uploaded/shared 2 files one from my WhatsApp and the other from my Telegram to my Box app. The files were saved in my Box as expected. But I still see copies of the files loading in the transfers folder for days!! I tried to delete them from the transfers folder but there's no way to do that. They keep loading nonstop! I uploaded many other files after this incident and things work well for all the files in the transfers folder (i.e., they load and then disappear once saved in desired folder in Box), except these 2 files which keep loading and refuse to disappear from the transfers folder. Please advise how to get rid of these imaginary copies of the 2 files in my transfers folder?
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  • Rona

    Hi Amira, 

    Welcome to Box Community and glad to assist! 

    Is the transfers folder currently in your Box account? If yes, who you created this folder and what is your permission in the folder? 

    Can you also attach a screenshot of the ongoing copies you're referring to? 

    Looking forward to hear back from you! 

     

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  • Amira Nur

    Hi Rona,
    Thanks for the reply. The Transfers folder is a built in space inside the Box android app. It's where files are temporarily stored while being uploaded into Box or being downloaded from Box.
    I don't know how to attach an image in here, instead I have this screenshot publicly accessible through my Box app:
    https://app.box.com/s/a7j2v46ifnx32h8gl63ljwfzay030oxz

    As you can see, these two pdf files are stuck in the Transfers folder although they were successfully added to my Box account - this looks like a copy of the two files stuck in the cloud. The Transfers folder should be empty after files are transferred successfully to their destination folders. Apparently, this is not the case with these two files.

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