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BOX link of shared folder not working after a while

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Rajarshi MANDAL

Hi , I have created a BOX note and shared the link with my colleagues . They are able to access the note thru my link and update and edit as required. However after a while the link is no longer working for anyone including myself. So I have to create a new link and share again. Again , this link works for a while and then doesnot work again.. Can you pls let me know if there is a validity period for a link to work ? How can I edit that ?

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  • Rona

    Hi Rajarshi, 

    Welcome to Box Community and glad to help! 

    I opened a new ticket and a member of our support team will get in touch. Please keep an eye to your email. 

    We'd love to further assist! 

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