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Admin Change Error

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Tamas Mcgillivray

I am trying to change the Admin account to someone else through my admin console. Whenever the verification email is sent to my account and I click verify it says: "You do not have the authority to confirm this admin transfer," but I am logged into my own account which is the current admin whenever I do this. I have tried logging out and in and using the other account with no success. 

Any ideas on how to fix this?

Thank you!!

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  • Rona

    Hi Tamas, 

    Welcome to Box Community and glad to assist! 

    It appears that you're already working with our Support team through email. Please keep an eye to your email and rest assured that our team will keep in touch. 

    Thanks for posting! 

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