Setting up account for a user but she's not receiving a welcome email from box.net

Answered

Follow

New post

Helpdesk Box

• June 13, 2023 12:55

My name is Matt and I work as a helpdesk with EOG resources.   I have been working with a user with trying to set up her Box.net account but have not been successful.  She is not receiving a Welcome email to sign in after I have created the account and we have checked her Junk  folder, Quarantine or OWA. 

 

We deleted her account from Box.net to re-create it but now we are getting a message from box.net stating that she already has an account even thought we deleted it (see below).   Could you please assist with this?

0

• 

  Rona

  • June 16, 2023 22:43

  Hi there, 

  Welcome to Box Community and glad to assist! 

  It appears that you're already working with our Support team. Please keep an eye to your email and we'll keep in touch. 

  Thanks for posting! 

  0

  Comment actions Permalink

Please sign in to leave a comment.