Says storage limit reached, but the icon in the bottom shows I'm

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Megan Rossman

• June 16, 2023 16:14
• Edited

While I was trying to upload images, I received an error message that says my storage limit was reached. However, the icon in the lower left corner says I'm using 1.8 MB of of 10 GB. I'm also uploading photos to a folder that's owned by someone with unlimited storage. Is unlimited storage applied only to the owner of that account?

Just trying to make sense of this. Thanks

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  Rona

  • June 19, 2023 14:33

  Hi Megan, 

  Welcome to Box Community and glad to assist! 

  Could you attach the screenshot to your error message? 

  We'd love to hear back from you! 

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  Eric Wong

  • August 16, 2023 23:41

  Hi,

  I'm receiving the same issue indicated above. I've tried logging out and restarting app/phone and this doesn't help. I've even signed up for more storage and it still doesn't work. Please help. Photos below for reference.

  Best,

  Eric

   

   

  

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