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Critical items are missing from folder

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Ananda Debnath
I recently observed that items are missing from folder. Looks like everything inside the folder is gone, only the folder remains. No one deleted the items, apparently there is no log for deletion. I got a 50 GB lifetime free account as a part of samsung device promotion back in 2014. Many time box tried to lock my account so that I can not access it. Now I am missing files from my account. It looks suspicious to me. Is it because of some bug or deliberate action from box?
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  • Rona
    • Edited

    Hi Ananda, 

    Welcome to Box Community and glad to assist! 

    We recommend checking your trash to look for your missing files. 

    Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 

    You can filter content by items you own, or by items you’ve deleted.  To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    You can visit this article in reference to these information. 

    Hope it helps! 

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  • Ananda Debnath

    Hi Rona,

    This is not the case. There is no collaborator on my account. First it was a suspicion, now I am sure BOX deliberately deleted my data so that I stop using their platform. 

    I got a 50 GB free account for lifetime which they do not want me to use.

    Thanks.

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