Can't change administrator or open a support case

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Anne Hayes

• June 20, 2023 00:17

I need to switch the administrator of my box account but for some reason whenever I go to click the verification email it says I do not have permission to transfer the role.

 

I tried opening a support case but it keeps saying my email address is not verified, no matter how many times I send and click the verification link it says "403 Forbidden"

Can I get someone on the backend to force the admin change through or fix this email verification problem?

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• 

  Rona

  • June 20, 2023 21:06
  • Edited

  Hi Anne, 

  Welcome to Box Community and glad to assist! 

  It shows that you're already working with a member of our team and please keep an eye to your email, we'll keep you posted. 

  Thanks for joining this forum, stay well! 

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