User Deleted - Box Folder Disappeared

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Shital Patel

• June 20, 2023 13:57

Hello support forum,

I recently deleted a user from our Box account and transferred all the files to myself.  Unfortunately all the files are still unavailable and still have not been transferred to me.  This is causing a large disruption to my business.  I have contacted support over a week ago with no movement on the issue.  Any help would be appreciated.

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  Rona

  • June 21, 2023 15:30

  Hi Shital, 

  Welcome to Box Community and glad to help! 

  I can see that you're already working with our Support team via email. Please keep an eye to your email and our team will keep in touch. 

  Thanks for posting! 

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