Unable to Create a Password URGENT

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Becca Melkonian

• June 20, 2023 14:56

Hi,

I can log in but cannot create a password with my SSO Google login. I am unable to access documents without this password and whenever I try and create one I receive an error message. I have been trying to resolve this for a week and have called and made multiple posts. Please help.

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  Becca Melkonian

  • June 22, 2023 01:09

  Please Box I'm begging you.

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  Rona

  • June 27, 2023 22:58

  Hi Becca, 

  Welcome to Box Community and glad to assist! 

  I opened a new ticket so our Support team could assist. We will be in touch through email and please keep an eye out. 

  Thanks for posting! 

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  朱景奇

  • July 23, 2023 21:07

  You can log out of the account first, then click "Reset Password" . I hope I can help you.

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