Not receiving account verification emails

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Nicolajoy21

• June 20, 2023 22:00

Hi, I have reset my password successfully but cannot access as the account verification email(s) are not arriving (not in inbox or junk). How do I overcome this and gain access back into my Box account? Thanks!

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  Rona

  • July 01, 2023 00:39
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  I've checked and your email address is not blocked by Box. And to make sure you're correctly receiving email(s) from Box, here's how you could troubleshoot.

  And you may generate a new password reset email here. 

  Hope it works!  

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