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Lost Access To Box Drive

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daniel Bergman

Dear Support, 

I have been using Box drive on my Mac quite happily for several months. Suddenly today, I lost access to the drive feature (but not the browser based version). I tired re-installing Box Drive, but got an error message that I had installed an older version of drive on top of a newer version.

 

Please help. 

Daniel

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  • Rona

    Hi Daniel, 

    Welcome to Box Community and glad to help! 

    To fix this issue, you may completely uninstall Box Drive: 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    And as soon as you're done, please reinstall Box Drive. 

    Hope it works! 

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