Reset QR code for external collaborator

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LNXN

• June 23, 2023 11:00

Hi BOX Team,

I need some help how to reset the QR code for an external collaborator.

Issue: An external collaborator is unable to login to BOX to access shared content.

The below image shows what the external collaborator is seeing. An authenticator app has been installed on their mobile phone but the code is not coming in.



Thank You.

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• 

  Rona

  • June 27, 2023 21:42
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  It appears that you've managed to address this with a member of our team through live chat. If you have additional questions please feel free to contact our Support team via https://support.box.com/hc/en-us/. 

  Thanks for posting!

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