Unable to Receive Confirmation email

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Paul Watts

• June 26, 2023 15:55
• Edited

Hi,

My colleague is not receiving the confirmation email when they create their Box account.

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  Rona

  • June 27, 2023 20:34

  Hi Paul, 

  Welcome to Box Community and glad to help! 

  You could have the user to generate a new email link here! Meanwhile, if the user would continue to experience issues with his/her confirmation email. Please have the user to run these troubleshooting steps regarding email notifications. 

  Hope it works! 

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