Unable to reset password after using Google to login

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Zaccari Scalzi

• June 27, 2023 17:34

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

 

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  Rona

  • June 28, 2023 23:14

  Hi Zaccari, 

  Welcome to Box Community and glad to help! 

  To assist with your sign in issue I created a new ticket and our support team will get in touch through email. Please keep an eye out. 

  Thanks for posting! 

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