Failed to load large file

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Sara Julian

• June 28, 2023 16:48

I keep receiving the following message, "We're sorry, the preview didn't load. Please re-upload the file or contact Box support."

I read through similar comments and tried the suggestions - clearing the cache and using a different browser and these did not do anything. 

Please help. 

The file is a large (9.2 GB) PowerPoint. 

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  Rona

  • June 29, 2023 21:52

  Hi Sara, 

  Welcome to Box Community and glad to assist! 

  Could you download the file locally and see if you'll get the same error? Also, are you accessing this file in your local Box folder or in the Box website? 

  We'd love to hear back from you! 

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