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Box Drive Splasing Login window

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Ting Xing

After Box Drive is installed, I got splashing login window.

Trying hard to find what is going on, I found the windows is white and no content is displayed.

I use windows 11, 64 bit.

What would be the possible cause?

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help! 

    Can a screenshot capture this? If so, please attach a screenshot of your login issue. 

    Also, is this your first Box install? And what is the current version of your Box application? 

    We'd love to further assist! 

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  • Ting Xing
    • Edited

    Hello, thank you for your reply.

     -> its my first time to use Box application. and I am using the newest available installer.

     

    maybe a video is more vivid, but at first the following images are available fore reference.

    1. Box login splashing window

          It is just a white window, appeared and disappeared repeatedly.

    2. Task manager status for reference

        when this happens, Box threads in task manager are consuming high cpu and os resources I think.

        especially, GDI objects are exceptionally high, and they have been ever increasing,

        the two pics are taken in less than a minute: 9:00:38 and 9:01:11 -> a time interval of 33 seconds,

       and you can see GDI: 1284 -> 1593, and others

                                   User Objects: 1301 -> 1614

                                   memory: 367M -> 450M

    I think something is wrong with the UI process.

    And it is truly strange, if this only happens rarely at my computer.

    I had thought many other users might have met the same symptom.

    please have a look at this problem please.

    best regards,

    Xing

     

     

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