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スマホ紛失の場合の二段階認証の解除について

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早瀬葵

スマートフォンを買い替えたのですが

Boxの二段階認証を解除するのを忘れてしまいました。

どのように解決すればよろしいでしょうか

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  • Rona

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

    Have a great weekend ahead! 

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  • 早瀬　葵

    I have enabled two-factor authentication.
    However, I don't know how to remove the two-factor
    authentication anymore.
    I can't log in using two-factor authentication, can you please remove the two-factor authentication setting?

    ・Target email address：

    ・The last date your account was successfully logged in to：2023/06/23

    ・Primary email address on file for the account：

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  • Rona

    Hi there, 

    Thanks for your reply! 

    Note: We've removed the affected user's email from this public forum to keep the data private and secured. 

    Please be informed that in every login issue as this, we highly suggest to have the affected user to reach out themselves. Let the user know that he/she's welcome to seek for our team's support through https://support.box.com/hc/en-us/. 

    Thanks for posting! 

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