Box Preview not showing

Answered

Follow

New post

Elizabeth Burke

• July 03, 2023 23:36

We are having trouble viewing Box previews and get this notice. We were told by some other team members that this shows when the file has large images in PowerPoint which are not compressed. We compressed this images but this error message is still showing. Can you help?

0

• 

  Rona

  • July 04, 2023 22:23
  • Edited

  Hi Elizabeth, 

  Welcome to Box Community and glad to help! 

  Thanks for taking your time reaching our public forum. In order to address your inquiry, please reach out to your  helpdesk team internally. 

  Stay well! 

  0

  Comment actions Permalink
• 

  Elizabeth Burke

  • July 05, 2023 16:05

  Can you send a link to the internal help desk? I couldn't find it.

  -1

  Comment actions Permalink

Please sign in to leave a comment.