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Box Drive has encountered a problem that requires you to manually reset Box Drive.

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Tiara Willie

I am unable to use Box Drive on Mac. After following the instructions on the reset article, Box Drive is still not working. 

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  • Rona

    Hi Tiara, 

    Welcome to Box Community and glad to help! 

    Please clean uninstall Box Drive: 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when have finished typing it in.

    Once you've successfully uninstalled Box Drive, here's where you could reinstall it. 

    Hope it works! 

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  • Tiara Willie

    Thanks! I followed the instructions and uninstalled Box Drive. I reinstalled and I received the same message "Box Drive has encountered a problem that requires you to manually reset Box Drive." What is the next step?

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  • Tiara Willie

    Nevermind! I figured it out! 

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