Can't receive verify mail

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田中 康介

• July 05, 2023 10:49

Most likely, the email address I want to register is on a mail suppression list.

What should I do in that case?

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  Rona

  • July 06, 2023 20:34

  Hi there, 

  Welcome to Box Community and glad to help! 

  Your email address is not in our suppression list and to ensure that you'll correctly receive emails from Box. Kindly run these suggested troubleshooting steps.

  Hope it works! 

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  田中 康介

  • July 07, 2023 10:09

  Thank you for your reply.

  However, the email address I want to register is not mine, but my colleague's.

  I think that I probably need to contact the administrator with that email address, but who should I contact?

  Thank you.

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