Box Status

Authenticator Code not working on new device

Completed
Follow
New post
Miguel Villegas

I have a new Windows laptop and iphone and I do noit have Google authenticator code to get onto box.com.  The password works but I need a QR or QR code to get them synced to Box.com.

Fortunately, I can log onto my MAC OS to Box.com.  That said, this is a poor way to handle getting on from new devices.  Having to contact you for this is annoying.

 

0

Comments

2 comments

Date Votes
  • Rona

    Hi Miguel, 

    Welcome to Box Community and glad to help! 

    We've opened a new ticket and a member of our team will be in touch through email. Please keep an eye out. 

    Thanks for posting! 

    0
    Comment actions Permalink
  • Miguel Villegas

    Send me a new QR code

     

    0
    Comment actions Permalink

Please sign in to leave a comment.