SEND REQUEST button in BoxSign is greyed out

Good day,

I am experiencing issues sending requests to sign a document. The same issue has previously been reported by other users but it appears no answer was provided by BoxSupport.

I have set up a document to request a signature; I have added all the required fields and the recipients email address, so the document is ready to go, but the "Send Request" button is greyed out, i.e. I cannot click on it. (The message bar at the top of the screen states that I can still send 4 documents this month for free, so it should not be a capacity issue.)

I tested this functionality earlier this week and it worked well, so I cannot understand why it is not working now.

Your response will be greatly appreciated. Thank you.

Rona

August 02, 2023 22:54
Edited

Hi Elizmarié,

Welcome to Box Community and glad to help!

You may try to use your alternate browser and/or clear your browser's cache and cookies (https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-).

Also, get to know more about Box Sign: https://support.box.com/hc/en-us/articles/8959729175827-Box-Sign-features-in-Box-Individual-and-Business-plans

Hope it works!

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