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9 comments

Date Votes
  • Rona

    Hi Michael, 

    Welcome to Box Community and glad to help! 

    Kindly attach a screenshot of your error to get a closer look. 

    We'd love to further assist! 

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  • Gustavo Schmidt

    I got the same error after I tried to upgrade my plan!

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  • Robert Aguirre

    Has anyone been able to upgrade after receiving the error?

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  • Rona

    Hi Michael, 

    Thanks for your update! 

    Changes have not been made yet as your Box tariff remains the same. For assistance, you could contact our Sales team via https://www.box.com/pricing. 

    Hope it works! 

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  • Gustavo Schmidt

    Rona, WTF?!

    The Box told us come to support ("There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com") and now you send us to "Sales team via https://www.box.com/pricing"?

    Why don't admit that The Box cannot fix the error? Very bad assitance from the company!

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  • Robert Aguirre

    I agree, I've been all over the place with them on this today and NOTHING was resolved.   

    Worse service I've experienced in a while.

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  • Alexander Morgan

    I agree, Box told us to come to Support for help on this. Then Support tells us to go to Sales. Plus, tickets are submitted to a Community! The Community shouldn't have to solve this, Box Support should! Very bad customer service 

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  • Aus-Hong Kong Connex

    I agree with you all that the support is pushing customers to the sales only

     

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  • Aus-Hong Kong Connex

    Anyone has resolved the problem yet?

     

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