Welcome to the new Box Support website. Check out all the details here on what’s changed.

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1 comment

  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Here's how you could fix your Box preview error for this file: 

    • Please ensure that your web browser is either the latest version of ChromeEdgeSafari, or Firefox.
    • Try clearing your browser’s cache. If this does not resolve your issue, please proceed to the next step.
    • Try disabling or configuring your anti-virus, anti-spyware, firewall, or any other third-party software to recognize Box.com as a trusted site. If you are accessing Box from an office environment, please contact your IT department for further assistance.
    • Temporarily Disabling any plugins/extension on your browser.

    Hope it works! 

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