Incorrect password
Answered
I am trying to share with a folder or box account when being asked through the invite I have to change my password to a stronger password,. The old password is invalid, which is not true. Please advise
I do not have a password associated with my bo account.
When trying to add a new password to my box account, I get an error also. Cannot create password. Please advise.
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Hi there,
Welcome to Box Community and glad to help!
Looks like you received an invite to a folder where strong password requirement is enabled. Can you try to setup your new password again and follow the suggestions below?
How do you define a “strong” password?
- A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
- A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
- The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
- If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.
Hope it helps!
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