Keeping Box Sync files locally

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July 10, 2023 21:01

Hi,

I've noticed that if I use Box Sync to make files available offline via Finder on Mac (ie. clicking on the cloud icon) these turn back to online-only after a while. Is there any way to prevent this? I would like to keep these files local until I'm ready to make them online-only.

Best,

Guido

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1 comment

Rona

July 13, 2023 20:56
Hi Guido,

Welcome to Box Community and glad to help!

We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

Thanks for posting!
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