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Error Trying to Add Email to Your Account

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Reina.A

The account I tried to delete has not been deleted.

So I can't change my email address on another account.

When I try to change the email address, I get "Error Trying to Add Email to Your Account".

Can you help me?

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5 comments

Date Votes
  • Rona

    Hi Reina, 

    Welcome to Box Community and glad to help! 

    When you said you've deleted an account. What steps did you take to accomplish this? Please be sure to provide the steps each for a closer look. 

    We'd love to further assist! 

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  • Reina.A

    Hi Rona,

    Thanks for getting back to me.

    I'm not good at English.　Sorry if I didn't communicate it well.

     

    I did the following, Account Settings > Permanently Delete Account.

     

    I then received the following email.

    In English,

     

    Box account canceled

    This email is sent to customers who have canceled their Box accounts. You will not be billed in the future, but your account will become inactive on June 14, 2023. You may use your account until that date.

    To reactivate your account, click here. Please note that you will only be able to reactivate your account for 120 days after cancellation; after 120 days, you will lose your files and content.

    If you have any questions or concerns, please visit our support page.

    Best regards

    Box Team

     

    And next, in another account,

    Account settings > Link Personal Email >

    >Link Personal Email

    Here, I entered the address of an account that I thought I had deleted.

     

     

    I want to use that once tried to erase address on another account.

    However, the account has not been completely deleted and the address cannot be set to another account.

    Once that account is completely deleted, that address should work for another account.

     

    If you have any questions or concerns, please let me know.

    Best regards,

    Reina.

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  • Rona

    Hi Reina, 

    Happy Friday! 

    A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email. 

    Thanks for posting! 

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  • Reina.A

    Hi Rona,

    I will make sure I don't miss any emails from you guys.

    Thank you for your continued support.

     

    Reina.

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  • Reina.A

    Hi Rona,

    Forgive me for continuing to ask this question.
     
    The account I want to delete completely is not the account I am logged into to ask the question now.
     
    Should I give you the information about the account I want to delete completely when I get an email from the support team?
     
    Best regards.
     
    Reina.
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