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resetting 2FA

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Chung An

Hi,

My boss cannot access his Box account because he changed phones and the authenticator didn't transfer over.  We've tried contacting support and the support agent asked for the exact date as to when his account was created and when the last time he accessed the account in order to reset his 2FA, but it's impossible for him to know that information.  Is there another way to have his 2FA reset or disabled?  This has been the most frustrating process and not sure what can be done to solve this (don't want to have to create a different email address/account).  Any help would be much appreciated.

Thank you

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  • Melvin

    I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

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