Chung An

  • Total activity 10
  • Last activity
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Activity overview

Latest activity by Chung An
  • Chung An created a post,

    cannot login 2FA

    Answered

    Hi, I posted on here a few times now and haven't gotten a response so just reposting.  My boss cannot access his Box account because he changed phones and the authenticator didn't transfer over.  W...

  • Chung An commented,

    He can't even sign into his account and clients are sending over media files for him to review.  Any help asap would be appreciated. Thank you

  • Chung An commented,

    Hi is there anyone who can help?

  • Chung An created a post,

    resetting/disabling 2FA

    Answered

    Hi, I posted on here yesterday and didn't get a response so just reposting.  My boss cannot access his Box account because he changed phones and the authenticator didn't transfer over.  We've tried...

  • Chung An created a post,

    resetting 2FA

    Hi, My boss cannot access his Box account because he changed phones and the authenticator didn't transfer over.  We've tried contacting support and the support agent asked for the exact date as to ...

  • Chung An created a post,

    2FA

    Answered

    My boss is unable to access his Box account since he doesn't remember his 2FA.  We've tried to get it reset but customer service keeps asking the last time he uploaded anything to the account or so...