Please reset my account login

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Kenichi Yoshida

• July 12, 2023 01:38

I can not logon with because it requires another verification and I don't know the 2nd verification code. Please reset my account logon and no need to set the 2nd verification.

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  Rona

  • July 14, 2023 21:17
  • Edited

  Hi Kenichi, 

  Welcome to Box Community and glad to help! 

  2FA is not enabled to your account. By any chance, are you receiving a prompt to enable 2FA to access a collaborated folder? 

  Meanwhile, have you gone to use a different browser to log in? 

  We'd love to further assist! 

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  Kenichi Yoshida

  • July 21, 2023 06:10

  Hi,

  Sorry but my account is "kyoshida@apptio.com" and tried to logon from different browser (Safari) but got the same error message of the 2nd verification code required. Can you check "kyoshida@apptio.com" and reset the account without 2nd verification? 

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