2FA reset for the account

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Anastasia Dogadina

• July 12, 2023 06:07

Good afternoon. 

I would like to reset 2FA for the member of my team. 

He is trying to login into account and is being requested to provide Verification Code, but, unfortunately, he changed phones and no longer has access to the Google Authenticator app he used to have, so we would like to unlink or reset 2FA for his account. Appreciate if you could help to troubleshoot this issue. I'm ready to provide account details to the support team if ticket is created. 

Thank you and regards. 

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  Rona

  • July 12, 2023 20:48
  • Edited

  Hi Anastasia, 

  Welcome to Box Community and glad to help! 

  Given that you're seeking help for your colleague's login issue. We highly suggest to have the affected user himself to reach out and send this inquiry.  We will be more than willing to assist! 

  Please have him to join with us here! 

  Thanks for posting! 

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  Anastasia Dogadina

  • July 21, 2023 06:04

  Hi Rona,

  Thanks for writing back.

  My colleague can not log in into the Support portal because of 2FA issue that prevents his login into box as a whole.

  Can you please open ticket so I can add him and resolve the issue? I send his account details by email to your Customer Success email but not sure if it will reach you. Appreciate further assistance. Regards.

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