I'm not receiving the password reset mail.

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Tomo

• July 12, 2023 09:08
• Edited

Hello.

I tried to reset my password, but I can't receive the password reset email.

This email address may be on the suppression list.

Could you please remove this address from the list ?

 

Whenever I reset my password, I won't receive an email !

Can you reset my password?

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  Rona

  • July 17, 2023 23:17

  Hi Tomo, 

  Welcome to Box Community and glad to help! 

  I've investigated our email server logs and it looks like the user's email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.

  If you happen to experience this again, you may also start by running these troubleshooting steps. 

  Hope it helps! 

   

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  Tomo

  • July 18, 2023 02:31

  Thankyou, Rona.

  I could received the email.

  It seems that they tried password reset many times in a short period of time...

  Thank you very much !

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