Uninstalled and re-installed Box drive client, now can't find my files

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Darryl Douglass - ATT

• July 12, 2023 13:54
• Edited

I had tons of data in my Box drive.  The Box drive client kept repeatedly freezing my workstation so I uninstalled and reinstalled and now my files are gone.

How do I get those files viewable again?  Have they been deleted?

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  Rona

  • July 17, 2023 23:30
  • Edited

  Hi Darryl, 

  Welcome to Box Community and glad to help! 

  When you noticed your files has disappeared, did you check it from the Box website? And did you check your trash/bin icon? 

  Please note that we can only guarantee the retrieval of your deleted files if it were once uploaded in the Box website. Get to know more here. 

  Thanks for posting! 

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