Unable to Upgrade My Plan

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Shelby Monroe

• July 13, 2023 03:15

When I try to submit my payment information I receive the following error message:

 

"There was an error processing your request.  Your account needs further verification, please submit a ticket at support.box.com."

 

 

I keep getting redirected to this forum.

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• 

  Rona

  • July 13, 2023 19:05

  Hi Shelby, 

  Welcome to Box Community and glad to help!

  To upgrade your Box account, please contact our Sales team through https://www.box.com/pricing. 

  Hope it helps! 

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