403 Error when opening Google Docs from Box

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Jess Ranostaj

• July 13, 2023 14:21

Hoping the community has seen something like this: 

We have a user that cannot open Google Docs/Sheets that she created in Box. She can open others. When she tries to open those particular documents, she gets a 403 error from Google. Other documents open fine.
Google and Box support have not been able to assist, and keep pushing the issue back at the other provider. 
Has anyone experienced this? 
We've tried different computers, browsers, networks, etc etc. 

Thanks!

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  Rona

  • July 13, 2023 20:27

  Hi Jess, 

  Welcome to Box Community and glad to help! 

  Looks like we need more information in regards to your issue with Google Workspace integration. I have opened a new ticket and a member of our team will be in touch via email. 

  Please keep an eye out and stay well! 

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  Jess Ranostaj

  • July 13, 2023 22:09

  I have a case open with Box Support for this already. I specifically wanted to ask the community if anyone had experienced this. Thank you!

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  Michael Rymer

  • November 16, 2023 16:38

  I am experiencing this issue now as well.

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