Payment not processing

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Kathryn Raphael

• July 13, 2023 20:32

We need to upgrade our account storage space, when trying to process the credit card the payment was not accepted. 

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  Rona

  • July 17, 2023 21:04
  • Edited

  Hi Kathryn, 

  Welcome to Box Community and glad to help! 

  You may reach out to our Sales team for assistance. There are a couple of ways to get in touch with our Sales team:

  1. You can give them a call directly at 1.877.729.4269 ext. 1
  2. Submit a contact form at this page: https://www.box.com/quote/
  3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

  Hope it helps! 

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