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Box Drive icons not showing in Finder

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Kara Hoffman

In Finder, Box Drive icons are missing by each file.  This is on multiple apple computers.  I can right click and find box options such as "make available offline" etc, but I cannot see the icons in Finder like I used to.  In the picture you can see how the icons are by two folders when they used to be by every folder/file.  Please advise.  

Thanks-

Kara

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  • Rona

    Hi Kara, 

    Welcome to Box Community and I'm here to assist! 

    You may go ahead and reset your Box Drive manually, 

    To manually reset Box Drive on a Mac (File Provider Extension mode)

    1. Quit Box Drive if it's currently running.
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. Restart Box Drive and follow the prompt to log back in.

    To manually reset Box Drive on a Mac (kernel-based mode)

    1. Quit Box Drive if it's currently running.
    2. Navigate to your ~/Library folder: In Finder, click the Go menu, press and hold the Alt (Option) key, and then click Library.
    3. See if any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been synced (not uploaded to Box). If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop) before proceeding with the steps below, which will delete these files.
    4. Open a Terminal window and run the following command: 
      defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will delete Box Drive preferences and application data

    5. Restart Box Drive and follow the prompt to log back in.

    Once you restart Box Drive, you can review any archived unsynced files (File Provider Extension mode) or unsynced files you moved elsewhere (kernel-based mode) and either upload them manually or delete them to free up hard drive space.

    Hope it helps! 

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