Trying to Remove Seats - emails to cancel@box.com are not being responded to

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Jeffrey Kemp

• July 18, 2023 14:06

I submitted an email to cancel@box.com over a week ago requesting to remove six seats I no longer need and have not received a response. I just sent another email. Any ideas on the next steps to take? 

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  Nate

  • July 18, 2023 17:53

  Are you able to submit a new case ticket here: https://support.box.com/hc/en-us/requests/new

   

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  Rona

  • July 19, 2023 21:53
  • Edited

  Hi Jeffrey, 

  Welcome to Box Community and glad to help! 

  It appears that a member of our team has responded. You may check your inbox and please let us know in this forum if you have clarifications. 

  Thanks for posting! 

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