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Verification Link in Email Expires Seconds After Receipt

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nXu-Box

We've invited new external collaborators to join Box folders. When they create their accounts, despite clicking on on the link in the verification email immediately after it's received, they get a message saying the verification link has expired. This has happened with at least two separate people today. I understand they can force a password reset (I am trying this with them now), but what is going on here? When will this be fixed? 

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  • Nate

    Just checking that the length of time between when the link is sent and received does not exceed 3 hours?

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  • nXu-Box

    Correct. The length of time is between 0-2 minutes in both cases. 

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  • Nate

    For the heck of it, can you have one of them right-click & copy the link and then paste into an incognito session in their browser?  That can help identify if it is a cookie issue.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help!

    Please generate a new one and please go over to this link. 

    Hope it helps!

     

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