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2 step verification

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April Williams

One of our users forgot her password and has been locked out of box.  I did resend her the link to reset her password but it won't let her unless she goes through a 2 step verification process and that's not working either.  She uses box to communicate with a lot of important clients and we need her up and running.  If you look on our managed users, her name is chernandez and her email is 

The company name on our account would be under Christopher Miller, CPA and we are currently on the Business Plus Plan.

Thank you!

April Williams

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  • Rona

    Hi April, 

    Welcome to Box Community and glad to help! 

    It appears that a member of our team is currently working with the affected user to address the issue. Please keep an eye out and we'll keep in touch. 

    Thanks for posting! 

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