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Unable to find my files after copy, paste

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Box User

Hello, Team. 

I have using box app from past 6years. I have alot of content in my box app, where i tried to download all my content today. So, I have copied and tried to paste in another folder. But, unfortunately the transfer got failed. From that time I'm unable to see all my files. Please help me in getting back all my files back to my account.

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help! 

    For context, what steps did you take to download your Box contents, can you walk me through it step by step? 

    • Did you download the files through your local Box folder or in the Box website? 
    • Did you check your Trash now that you've noticed your files has disappeared? 

    We'd love to further assist! 

     

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