Unable to receive SMS Authentication code

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[AGSC] 間野れい

• July 19, 2023 04:40

My colleague changed his phone and now he cannot login to the BOX account as he cannot receive SMS authentication code. What can we do?

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  Rona

  • July 21, 2023 21:30
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  We highly suggest that you have the affected user to open his case so we could assist. Due to privacy and security concern we need him to create his own case, please send him this link to open a case. 

  We'd love to further assist!

   

   

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