2 Factor Not working

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Natalie

• July 19, 2023 15:51

The QR code for the authenticator app won't load. 

Tried entering my phone number, came up with an invalid message. 

Tried my email address, which also had the invalid error. 

Something is broken, as I can't setup any kind of 2-factor authorisation and it's required for me to be able to access shared files. Please fix ASAP!

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  Rona

  • July 19, 2023 19:36

  Hi Natalie, 

  Welcome to Box Community and glad to help! 

  Upon checking your Multi-Factor Authentication is not enabled. At some point, did you managed to disable it from your end? 

  If you need further assistance, please let us know in the forum. 

  Thanks for posting! 

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