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Unable to connect to BOX on Vmware

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Yvonne Young

Box is installed on a VMware instance.  There is network connectivity and the Box service is up an running.  What could be the reason that you cannot connect to BOX installed in a VMware environment.

Steps to troubleshoot:

1 - Network connection is working

2 - BOX service is running

3 - Uninstalled and reinstalled 3 times

4 - Restarted Windows

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  • Rona
    • Edited

    Hi Yvonne, 

    Welcome to Box Community and glad to help! 

    Looks like you need to consult this with VMware instead. Please reach out to their helpdesk team regarding this integration. 

    Thanks for posting!

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  • Yvonne Young

    Yes. Thanks.  For the next time I will know to reach out to this team.  I resolved the issue and found out that it was a corrupt Windows user profile.  When I created a new Windows use profile, it resolved the issue.

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