Files are showing as 'protected'

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Aparna Allam

• July 19, 2023 19:44

I have a folder of PDFs and I'm not able to open or download any of them - this is the error message I keep getting:

"We’re sorry, the preview didn’t load. This document may be protected."

I have not changed the permissions on these docs since I last opened them a few days ago. Is anyone else experiencing this? Any known fixes?

Thanks so much!

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  Ann

  • July 20, 2023 21:35

  Hi  Aparna,

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

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