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Problem with multiple users accessing a Box Drive folder that was moved to C:\Users\Public

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Moved the Box Drive folder to C:\Users\Public folder using the HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box\CustomBoxLocation registry string on a Windows 10 machine.

Leaving the first user logged in, I switch users on Windows 10 on the same machine.

However, I cannot access the moved Box Drive folder in the C:\Users\Public folder when logged into the other Windows 10 user account. I get a Windows file permission error on even though all Windows users can access the public folders in C:\Users\Public. 

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help!

    Can you tell us more about this issue and what are you trying to accomplish by moving your Box Drive's location?

    Also what do you mean with, "Leaving the first user logged in, I switch users on Windows 10 on the same machine."

    We'd love to hear back from you! 

     

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  • D H

    For critical files, I want to have keep 2 copies of the files and keep them synced. The way I am trying to sync the two file copies is to use two Box accounts on the same PC accessing a shared folder C:\Users\Public\BoxDrive on a Windows 10 PC. The two box accounts, e.g. Auser@email.com and Buser@email.com, are logged into two Windows accounts, e.g. WindowsAUser and WindowsBuser respectively, at the same time on the same PC. Both Box accounts are pointing to the C:\Users\Public\BoxDrive shared Windows folder.

    However, I can access the Box drive folder from the WindowsAUser Windows account, but I cannot access the shared Box Drive folder from the WindowsBUser Windows account. The WindowsBUser Windows account gets a Windows file permission error. When the Auser@email.com Box drive sync process is shut down, then the WindowsBUser Windows account can access the C:\Users\Public\BoxDrive folder but there are no Box drive files in that folder from the Auser@email.com Box account.

    Note: All Windows users can access all the public folders in C:\Users\Public. The problem comes when a Box Drive sync process is running.

    Is there another way to keep two copies of a file synced in Box Drive?

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