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Box User

Hi

I see the folder and files in a certain folder within finder but I cant open it

says cant find file

I can drag the file to the desktop and edit it and put back in the folder

but just cant open straight from the folder

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3 comments

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Can we start by confirming your Operating System and your current Box version?

    We'd love to further assist! 

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  • Box User

    Hi

    I have Mac ventura 13.5

    box app Version 2.34.84

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  • Rona

    Hi there, 

    Good day! 

    Kindly reset your Box Drive manually, 

    To manually reset Box Drive on a Mac (File Provider Extension mode)

    1. Quit Box Drive if it's currently running.
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. Restart Box Drive and follow the prompt to log back in.

    Hope it works! 

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