Subscription Upgrade Error

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Paul Handerhan

• July 20, 2023 21:28

I cannot Upgrade to Box business even I put correct payment information.

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

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  Ann

  • July 20, 2023 21:42

  Hi Paul, 

  Welcome to Box Community!

  I recommend that you reach out to our Billing team for assistance, Kindly email them at billing@box.com

  Thank you for posting!                                                      

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