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Files missing, PDF's won't open, Not in trash

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John Keilholtz

Our organization's HR department uses Box. Today when they opened box. The PDF's they had stored would not open. "file is corrupted" or "Access Denied" error messages popped up. Then they disappeared completely upon refreshing the file. We went into Box online and none of the files were there. Let alone in the trash. 

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  • Rona

    Hi John, 

    Welcome to Box Community and glad to help!

    I opened a new case and a member of our team will contact you through email. Please keep an eye out. 

    Thanks for posting!

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