Authenticator App

Completed

Follow

New post

Zach Gregory

• July 26, 2023 17:30

I can't remember what app I used originally to authenticate my account but I don't receive anything when asked for a code. I have used my backup codes but they appear to only be one time use and now I can not get into my account.

0

• 

  Rona

  • July 27, 2023 19:18

  Hi Zach, 

  Welcome to Box Community and let me assist! 

  A member of our team will step in to assist you and I opened a new case. Please keep an eye out and we will be in touch. 

  Thanks for posting! 

  0

  Comment actions Permalink
• 

  Justin Stebbins

  • October 24, 2024 19:27

  Hi - I'm having the same problem.  It asks me for an authenticator code, but doesn't provide a QR code.  

  0

  Comment actions Permalink

Please sign in to leave a comment.